bhai88 Privacy Policy

1 Introduction

bhai88 ("we", "our", or "the platform") is a trusted online casino and sports betting platform in Bangladesh. Protecting your privacy is one of our top priorities. This Privacy Policy ("Policy") explains what personal information bhai88 collects about you, how that information is used, and what steps we take to keep your information secure.

By using this website or registering for our services, you are considered to have read and agreed to the terms of this Privacy Policy in full. If you disagree with any part of this Policy, please stop using our platform and contact us.

This Policy may be changed or updated from time to time. For significant changes, we will post a notice on the website. The date of the latest revision is shown at the top of this page.

2 Information We Collect

bhai88 may collect the following types of information to provide you with our services:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Username and password (in encrypted form)
• National ID or passport details (for identity verification)
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing only)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Technical Information

• IP address and device type
• Browser type and version
• Login time and session data
• Cookies and tracking data (described in more detail below)

2.4 Gaming Activity Information

• Game history and betting records
• Bonus and promotion usage history
• VIP level and points information

3 Purpose of Data Collection

Your personal information is used for the following purposes:

1. Account Management: Creating and managing your bhai88 account and ensuring authenticated login.
2. Identity Verification (KYC): Verifying identity to ensure responsible gaming and to prevent access by minors (under 21).
3. Financial Transactions: Processing deposits and withdrawals, preventing fraud, and ensuring financial security.
4. Service Improvement: Analyzing user experience to improve the quality of our services.
5. Customer Support: Resolving your issues via live chat and email.
6. Promotional Communication: Informing you about bonus offers and updates, with your consent.
7. Legal Compliance: Meeting applicable legal requirements and regulatory guidelines.

4 Data Sharing and Third Parties

bhai88 does not sell your personal information or share it with third parties for marketing purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Only the information necessary to complete transactions is shared with payment gateways such as bKash, Nagad, Rocket, and Upay. These organizations have their own privacy policies and are responsible for protecting the data on their end.

4.2 Technology and Infrastructure Partners

Only the minimum required information is shared with trusted technology partners for server hosting, fraud detection, and cybersecurity services. These partners operate under strict confidentiality agreements.

4.3 Legal Requirements

Relevant information may be provided in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.

4.4 Corporate Restructuring

In the event of a business merger, acquisition, or asset transfer, user data may be transferred. You will be notified in advance in such circumstances.

5 Data Security Measures

bhai88 has put in place multiple layers of security in line with industry standards to protect your information:

• SSL Encryption: All data transfers on the website are protected by 256-bit SSL encryption, which prevents third-party interception.
• Encrypted Database: Your sensitive information is stored on encrypted servers, and firewalls are used to prevent unauthorized access.
• Two-Step Verification: Additional verification methods are applied in cases of suspicious login activity.
• Access Controls: Staff are given limited access only to the information they need, and they operate under confidentiality agreements.
• Security Audits: Regular security testing and vulnerability assessments are conducted.
• Data Breach Response: In the event of a data breach, we will notify affected users within the prescribed timeframe.

6 Cookie Policy

bhai88 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help us improve the quality of our services.

6.1 Types of Cookies We Use

• Essential Cookies: Required for managing login sessions and ensuring security. Disabling these will prevent the site from working correctly.
• Functional Cookies: Remember your preferences, such as language settings.
• Analytics Cookies: Help analyze site usage patterns and support service improvement.
• Advertising Cookies: Used to display relevant advertisements (only with your consent).

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling cookies may cause some features of the site to not work correctly.

7 Data Retention Period

How long your personal information is retained depends on the type of information and its purpose:

• Active Account Data: For the entire duration your account remains active.
• Transaction Records: For a set period after account closure, as required by legal and regulatory obligations.
• KYC Documents: For the period required by legal obligations.
• Support Communication Records: For a limited period to ensure service quality.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period has ended, or upon your request for deletion, information will be securely deleted or anonymized.

8 Your Rights

As a bhai88 user, you have the following rights regarding your own personal information:

1. Right of Access: The right to request details of what information we hold about you.
2. Right to Rectification: The right to request correction of any inaccuracies or incomplete details in your information.
3. Right to Erasure: The right to request deletion of your personal information in certain circumstances (limitations apply where legal obligations exist).
4. Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
5. Data Portability: The right to receive your information in a structured and readable format.
6. Right to Withdraw Consent: The right to unsubscribe from marketing communications at any time.
7. Right to Object: The right to object to the use of your information for specific purposes.

To exercise these rights, please contact us via live chat or email. We are committed to responding to your request within 30 business days.

9 Privacy of Minors

bhai88 is strictly not intended for anyone under the age of 21. We do not knowingly collect personal information from minors. Age verification is included in the registration process.

If we are informed or become aware that a minor has registered on our platform, we will immediately close the relevant account and securely delete any information collected. Parents or guardians who believe their child has accidentally registered should contact us immediately.

10 International Data Transfers

Our servers and infrastructure may be located in various countries. Your information may be transferred outside Bangladesh. However, wherever information is processed, we ensure that the protection standards described in this Privacy Policy are maintained.

When sharing data with third-party service providers, we ensure that they have put in place appropriate data protection measures and comply with applicable privacy laws.

11 Third-Party Websites and Links

Our platform may contain links to third-party websites. bhai88 is not responsible for the privacy policies and practices of those websites. We ask that you read the privacy policy of any third-party website before providing information on that site.

12 Policy Changes

bhai88 reserves the right to amend this Privacy Policy at any time. For significant changes, we will:

• Post a prominent notice on the website.
• Notify registered users by email.
• Clearly state the date of the change.

Continuing to use the platform after a revised policy has been published means you have accepted the updated policy.

13 Contact Us

If you have any questions, concerns, or information requests regarding this Privacy Policy, you can reach us at:

• 24/7 Live Chat — for instant support in Bengali.
• Email: [email protected]

Our privacy team reviews all your requests with due attention and aims to respond within the prescribed timeframe.